This is a starting policy — please review and adjust the specifics (exact time window, condition requirements) to match how your store actually operates before relying on it.
Free size exchanges
If the size you ordered doesn't fit, we cover the return leg and send the correct size at no extra cost. Contact us from the Contact page with your order number and we'll arrange pickup of the original item.
Condition
Items must be unworn, unwashed, and with original tags attached to qualify for exchange.
Faulty or incorrect items
If an item arrives damaged or isn't what you ordered, let us know as soon as possible and we'll replace it or refund it in full — no cost to you.
How to start an exchange or return
Reach us via the details on the Contact page with your order number ready. We'll confirm the next steps directly.